Got a query? We're here to assist!
If you have questions about particular products, feel free to send us a message.
For inquiries regarding our policies or other subjects, we suggest exploring our Support Center, where you'll find answers to the most frequently asked questions from our customers. Enjoy your shopping experience!
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If you have an issue or question that requires immediate assistance, you can click the button below to drop us an email and we will get back to you within 24 hours!
Order Issues
How do I order on 808Lush?
To order, add items to your cart, proceed to checkout, fill in your details, choose a payment method, and confirm your order. An email confirmation will be sent to you.
Can I modify my order after placing it?
Once an order is placed, you cannot make any modifications, or cancel the order
How do I know if my order was successful?
You'll receive a confirmation email with your order details once your order is successfully placed.
Can I change my shipping address after placing an order?
Once an order is placed, we're unable to modify the shipping address. Please ensure your details are correct before confirming your purchase.
Shipping Issues
How do I calculate shipping costs for my order?
Shipping costs are calculated at checkout based on your delivery location and the size of your order.
Can I track my order once it's shipped?
Yes, once your order is shipped, we'll email you a tracking number to monitor its progress.
What should I do if my package is delayed?
We apologize for the delay. Your package is currently in transit and may not show updated tracking information until it reaches the next sorting facility. Rest assured, it will be delivered to you as soon as possible. Thank you for your understanding.
Why was my order split into multiple packages?
Your order may be shipped in separate packages under these circumstances:
Items are stored in different warehouses.
Items have varying preparation times.
To comply with customs or courier weight restrictions and avoid additional charges.
Please note: There are no extra fees for shipping your order in parts.
What is the estimated shipping time for my order?
The estimated shipping time for your order typically ranges from 7 to 12 business days from the date it is shipped
Are there any additional fees?
Are there any additional fees?
As a customer, you are responsible for paying any customs duties on your orders. 808Lush does not cover these costs. If you are unable to pay the duty charges and a parcel is returned, we will issue a store credit minus the shipping cost and the return cost
